Refund Policy

Refunds are not automatic. Contact support within seven days of delivery to request a review. Eligibility depends on the order, the item condition, and the information provided.

How to request a review

Email support@podsdropph.com with your order number, the reason for the request, and clear photos when an item arrived damaged or incorrect. Do not send an item until support provides instructions.

If a refund is approved

Support will confirm the approved amount, the refund method available for the original payment arrangement, and any action required from you. Cash-on-delivery refunds require direct coordination. Processing by a bank, payment provider, or other service may affect when funds are received.

Cancellations

Contact support promptly if you need to request a cancellation. Cancellation cannot be guaranteed after processing, dispatch, or delivery booking has begun.

Return review

A refund request may require an eligible return. The separate returns policy explains the information and item-condition review used before return instructions are issued.