Frequently Asked Questions

Can I pay cash on delivery?

SPX cash on delivery is available nationwide. Any other payment methods available for your order are shown during Shopify checkout.

How is my order delivered?

SPX serves nationwide orders, including cash on delivery. Lalamove delivery is available within Metro Manila. The method available for an order depends on the delivery address and order coordination.

How do I track an order?

Use the SPX tracking reference or Lalamove tracking link shared for the order. If you have not received tracking details after dispatch or booking, email support with your order number and checkout email.

When will my order arrive?

Delivery timing depends on the address, carrier capacity, and current delivery conditions. Check the tracking details sent for the order; podsdropPH does not publish a guaranteed delivery time.

Are products checked before dispatch?

Yes. Each unit is checked before dispatch. Contact support if you need product information before ordering.

Can I request a return?

Contact support within seven days of delivery to request a return review. Eligibility depends on the item, its condition, and the order details.

How can I get help?

Email support@podsdropph.com with your order number when your question concerns an existing order.